@book{10907,
	author = {Kalacas, Maria Rellie B},
	title = {Service management principles for hospitality and tourism},
	publisher = {Society Publishing,},
	year = {2020.},
	address = {Oakville, ON :},
	url = {https://portal.igpublish.com/iglibrary/reader/ARCLER0000785/1}
}